Legal Policies
Terms of Use
Welcome to the Sterling Admin Support’s Terms of Use agreement. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at https://www.sterlingadmin.co.uk.
The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site.
Please review the following terms carefully. By accessing our website, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.
The following Terms of Use apply when you view our website located at https://www.sterlingadmin.co.uk;
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website may sometimes use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for our sole use only.
In no event shall Sterling Admin Support its affiliates, or their respective directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or Services, even if advised of the possibility of such damages.
All content, trademarks, service marks, logos, and other intellectual property displayed on the Website are the property of Sterling Admin Support or its licensors.
You may not use, reproduce, distribute, or create derivative works from any of the content on the Website without prior written consent from Sterling Admin Support.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites, as well as content or items belonging to or originating from third parties. These links are provided for your convenience to provide further information. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods or services available on these Third Party Sites or Third Party Applications, Software or Content.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales, without regard to its conflict of law principles.
PRIVACY POLICY
Sterling Admin Support (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at sterlingadmin.co.uk
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
By accessing our Site, you accept our Privacy Policy, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
INFORMATION WE COLLECT
Sterling Admin Support collects “Non-Personal Information” and “Personal Information” in the categories described below.
Usage data
Sterling Admin Support will process information about your use of our website and services ("usage data"). The usage data may include
(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the Internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regards to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.
The source of the usage data is Google Analytics. The usage data collected is needed to
(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
In order to process this information, we have obtained the user’s consent in the interest of monitoring and improving our website and services.
Enquiry data, correspondence data and customer relationship data
Sterling Admin Support may process information contained in any enquiry you submit to us regarding our services and products ("enquiry data"). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user’s contact information
(2) the user’s name
(3) the metadata associated with the communication
(4) and information contained in communications between the user and Sterling Admin Support
Such personal data transmitted on a voluntary basis by a user to Sterling Admin Support are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
HOW WE USE AND SHARE INFORMATION
Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
Legal purpose of the processing of personal data
Sterling Admin Support may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Sterling Admin Support may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.
RETAINING AND DELETING YOUR PERSONAL INFORMATION
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:
· Email addresses will be retained until you manually request to be removed from our mailing list. This data is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
· IP addresses will be retained for a minimum period of 30 days and for a maximum period of 14 months. This data is stored to help us improve the Service, customise the user experience and make informed business decisions.
YOUR DATA PROTECTION RIGHTS (GDPR and UK GDPR)
If you are a resident of the EEA or the UK, you have the following data protection rights:
● If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing hello@sterlingadmin.co.uk
● In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
● You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing hello@sterlingadmin.co.uk
● Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
● You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
UPDATES
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
Cookie Policy
Sterling Admin Support’s website may gather information about your general Internet use by using cookies in order to help you personalise your online experience. Where used, these cookies are downloaded to your computer automatically. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. You consent to us placing non-essential cookies on your computer or device by continuing to use our website with your browser settings set to accept cookies.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
(a) authentication- we use cookies to identify you when you visit our website and as you navigate our website;
(b) personalisation- we use cookies to store information about your preferences and to personalise the website for you;
(c) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(d) analysis - we use cookies to help us to analyse the use and performance of our website and services; and
(e) cookie consent- we use cookies to store your preferences in relation to the use of cookies more generally.
Some of our service providers also use cookies and those cookies may be stored on your computer when you visit our website. These are the third party service providers that store cookies when you visit our website:
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
Google Chrome
For further information on how we handle personal information please refer to our Privacy Policy above.
SHARING WITH SOCIAL NETWORKS
If you use the buttons that allow you to share products and content via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Your interactions with these features are governed by the privacy statement of the company providing it.
CONTACT US
This website is owned and operated by Sterling Admin Support.
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to hello@sterlingadmin.co.uk
Last Updated: This Privacy Policy was last updated on 13thAugust 2024.